NPS Survey Template
The gold-standard Net Promoter Score survey. One 0–10 question, one follow-up — used by 2 out of 3 Fortune 1000 companies to measure customer loyalty.
Interactive preview — for the best experience
For You
Why Use This NPS Survey Template?
Built and battle-tested by teams who collect real responses every day.
Answered in 10 Seconds
One 0–10 question, one optional follow-up. The shortest possible survey — which is exactly why NPS gets 4x higher response rates than traditional CSAT.
Benchmark-Ready Out of the Box
Poper auto-classifies responses into promoters, passives, and detractors and calculates your rolling NPS — comparable to every industry benchmark.
Captures the 'Why' Behind the Number
The open-ended follow-up is where the gold is. Our template asks different follow-ups based on score — so detractors tell you what's broken, promoters tell you what to double down on.
How It Works
From template to live survey in three quick steps.
Fill Out the Survey
Try the survey yourself — every field is interactive. See how respondents will experience it.
Import to Poper
Click 'Use This Template' to load it into your Poper dashboard. Customize fields, styling, and logic.
Embed Anywhere
Add it to your website, landing page, or share as a standalone link. Responses stream straight into Poper.
For Teams & Businesses
Built for Professional Use
Import this survey into Poper, brand it, and embed it anywhere. Responses flow straight into your tools.
Trigger at the Right Moment
Fire NPS after onboarding, after a support ticket closes, at the 30-day mark, or quarterly. Context-aware NPS is 2x more actionable than generic 'annual' NPS.
Close the Loop Automatically
Route detractors to your support team in Slack, send promoters to a referral campaign, and mute passives. All via built-in automation, no Zapier required.
Segment by User, Plan, Revenue
Pass custom attributes (plan tier, MRR, tenure, role) alongside every response. See NPS sliced by segment — your Pro plan NPS vs Free plan NPS, paying vs non-paying.
Perfect for:
Ready to launch your nps survey template?
Import this template into Poper, customize it with your own questions and branding, and embed it on your website in minutes.
FAQs
Explore More
Related Survey Templates
Try another survey or embed any of these on your website with Poper.
CSAT Survey
Measure Customer Satisfaction right after a transaction, support ticket, or onboarding step. 1–5 scale + optional comment.
Try this surveyCustomer Effort Score (CES) Survey
Measure how easy it was to use your product or get help. The single best predictor of customer loyalty according to HBR research.
Try this surveyPost-Purchase Survey
Trigger right after checkout. Discover how they found you, why they bought, and what almost stopped them.
Try this surveyCustomer Churn Survey
Fire on cancellation to capture the real reason people leave. Save accounts with a last-chance offer.
Try this surveyCustomer Support Feedback Survey
Send after every support ticket. Capture agent rating, resolution quality, and whether the issue is truly resolved.
Try this surveyBrand Awareness Survey
Measure unaided recall, aided awareness, brand perception, and purchase consideration in your target market.
Try this survey