Support Feedback Survey Template
Measure support quality at the ticket level. CSAT, CES, and NPS in one compact survey — with agent-level attribution, channel tagging, and recovery workflows.
Interactive preview — for the best experience
For You
Why Use This Support Feedback Survey Template?
Built and battle-tested by teams who collect real responses every day.
Instant, In-Ticket
Fires automatically when a ticket closes — in email, in the chat widget, or on the help center exit. 2 clicks to rate the agent, the resolution, and overall effort.
Agent-Level Accountability
Ratings attach to the specific agent and ticket. Managers see per-agent CSAT and CES, coach outliers, and celebrate top performers without a BI team.
How It Works
From template to live survey in three quick steps.
Fill Out the Survey
Try the survey yourself — every field is interactive. See how respondents will experience it.
Import to Poper
Click 'Use This Template' to load it into your Poper dashboard. Customize fields, styling, and logic.
Embed Anywhere
Add it to your website, landing page, or share as a standalone link. Responses stream straight into Poper.
For Teams & Businesses
Built for Professional Use
Import this survey into Poper, brand it, and embed it anywhere. Responses flow straight into your tools.
CSAT + CES in One Survey
Captures both satisfaction (CSAT 1–5) and effort (CES 1–7) — the two metrics every mature support org tracks. Plus NPS for the relationship-level view.
Recovery Workflows Built In
Low scores auto-escalate to a team lead in Slack, reopen the ticket for follow-up, and flag the customer for a personal apology call. Every bad rating is a recovery opportunity.
Slice by Channel, Topic, Agent
Every response tagged with ticket channel (email, chat, phone), topic, resolution time, and agent. See which queues have the lowest CSAT and why.
Perfect for:
Ready to launch your support feedback survey template?
Import this template into Poper, customize it with your own questions and branding, and embed it on your website in minutes.
FAQs
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