Question 1

What is the System Usability Scale (SUS)?

Accepted Answer

The System Usability Scale (SUS) is a 10-question survey that measures the perceived usability of a product on a 0–100 scale. It was developed by John Brooke in 1986 and is the most widely used standardized usability questionnaire. A SUS score above 68 is considered above average; above 80 is excellent.

Question 2

How do I run a useful beta tester survey?

Accepted Answer

Focus on three things: did the product work as expected (bugs, performance), did it solve the problem (job-to-be-done), and how likely are they to keep using it (intent). Avoid leading questions and include open-ended fields for surprises. Our beta tester template follows this structure with 8 questions.

Question 3

When should I send a product feedback survey?

Accepted Answer

Trigger surveys based on product events, not time. Ask after a user completes onboarding, uses a new feature 3 times, hits a certain milestone, or cancels. Time-based surveys (every 30 days) see 5–10% response rates; event-based surveys see 25–40%.

Question 4

How do I prioritize feature requests from survey data?

Accepted Answer

Weight requests by three factors: frequency (how many users asked), intensity (how much they want it), and fit (how well it aligns with your strategy). Our feature request template captures all three, plus willingness-to-pay, so you can build a weighted priority score.

Question 5

Can I embed surveys inside my SaaS product?

Accepted Answer

Yes. Poper ships a lightweight JavaScript SDK that embeds surveys in-app with zero flash, triggers based on user events, and respects user identity. Average in-app survey response rate is 30–50%, vs 5–10% for email surveys.

Question 6

How do I measure product-market fit from surveys?

Accepted Answer

The Sean Ellis PMF test asks: 'How would you feel if you could no longer use this product?' with four options. If 40%+ say 'very disappointed,' you have PMF. Pair with follow-up questions about benefits and alternatives — our PMF template under Market Research covers this fully.

Question 7

Can I attach user context (plan, revenue, tenure) to responses?

Accepted Answer

Yes. Via the Poper SDK, you can pass custom user properties (plan tier, MRR, signup date, role, company size) with every response. This unlocks segmentation like 'show me feature requests from customers paying $500+/month on the Pro plan.'

Question 8

Are these surveys mobile app friendly?

Accepted Answer

Yes. Every template is fully responsive, and our mobile app feedback template is specifically designed for in-app review prompts, app store rating intent, and crash/bug reporting flows on iOS and Android.

Free Product Feedback Survey Templates

Pick a product feedback surveys template

Product Feedback Survey

Feature Request Survey

Usability Test Survey

Beta Tester Feedback Survey

SaaS Product Feedback Survey

Mobile App Feedback Survey

Why use these product feedback surveys?

Capture insight where users are

Usability research, simplified

Built for structured backlog input

Close the loop with users

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FAQs

What is the System Usability Scale (SUS)?

How do I run a useful beta tester survey?

When should I send a product feedback survey?

How do I prioritize feature requests from survey data?

Can I embed surveys inside my SaaS product?

How do I measure product-market fit from surveys?

Can I attach user context (plan, revenue, tenure) to responses?

Are these surveys mobile app friendly?

Other survey categories

Customer Experience

Market Research

Operations & Website