Gym Member Feedback Survey Template
Gym and fitness studio member survey built for retention. NPS plus seven industry-standard retention drivers, integrated with Mindbody and ClubReady, with detractor routing.
Interactive preview — for the best experience
For You
Why Use This Gym Member Feedback Survey Template?
Built and battle-tested by teams who collect real responses every day.
Covers Every Touchpoint Members Notice
Equipment availability, class quality, cleanliness, locker rooms, staff friendliness, app experience, and group fitness variety — the seven factors that IHRSA research shows explain 80% of retention variance.
NPS + Driver Analysis in One Pass
Classic 0-10 NPS plus rated drivers lets you run key-driver analysis: which factors most correlate with promoters vs detractors. Your improvement priorities emerge from the data, not a manager's hunch.
How It Works
From template to live survey in three quick steps.
Fill Out the Survey
Try the survey yourself — every field is interactive. See how respondents will experience it.
Import to Poper
Click 'Use This Template' to load it into your Poper dashboard. Customize fields, styling, and logic.
Embed Anywhere
Add it to your website, landing page, or share as a standalone link. Responses stream straight into Poper.
For Teams & Businesses
Built for Professional Use
Import this survey into Poper, brand it, and embed it anywhere. Responses flow straight into your tools.
Member-Management Software Integration
Fires via webhook from Mindbody, ClubReady, Zen Planner, Wodify, GymMaster, and ABC Financial. Tenure, membership tier, and visit frequency auto-tag so you segment responses by cohort without spreadsheet gymnastics.
Cancellation-Risk Routing
Detractors (0-6 NPS) route instantly to your retention team — email, Slack, or CRM. Most gyms recover 15-25% of at-risk members with a same-day outreach. Without routing, they cancel on the 1st of next month.
Per-Location and Per-Instructor Scores
Multi-site chains see scores by club, and boutique studios see per-instructor class ratings. Drives operational decisions: which trainers to promote, which locations need equipment investment, which classes to expand.
Perfect for:
Ready to launch your gym member feedback survey template?
Import this template into Poper, customize it with your own questions and branding, and embed it on your website in minutes.
FAQs
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