Measure Loyalty. Drive Growth.
Create, send, and analyze surveys across every channel. Turn feedback into action with AI-powered insights.
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Interactive Survey
How likely are you to recommend us to a friend?
Surveys Sent Daily
Avg Response Rate
Responses Collected
G2 Rating
Trusted by 10,000+ companies worldwide










































What is Net Promoter Score?
Net Promoter Score (NPS) is the gold standard metric for measuring customer loyalty and predicting business growth.
Detractors
Unhappy customers who can damage your brand through negative word-of-mouth.
Passives
Satisfied but indifferent customers vulnerable to competitive offerings.
Promoters
Loyal enthusiasts who fuel growth through referrals and repeat purchases.
The NPS Formula
NPS = % Promoters − % Detractors
Score ranges from -100 to +100. Anything above 0 is good, above 50 is excellent, above 70 is world-class.
How It Works
Go from zero to actionable NPS insights in minutes, not months.
Create Your Survey
Design beautiful surveys in seconds with AI. Customize branding, add follow-up questions, and set targeting rules.
Send Everywhere
Distribute across email, SMS, in-app, web, and WhatsApp. Smart scheduling ensures maximum response rates.
Act on Insights
AI analyzes every response. Get theme detection, churn prediction, and automated workflows to close the loop.
Everything You Need to Master NPS
From survey creation to actionable insights, Poper NPS has every tool you need.
AI-Powered Analysis
Our AI automatically categorizes feedback, detects sentiment patterns, and surfaces actionable insights you would miss manually.
Multi-Channel Distribution
Reach customers everywhere — email, SMS, in-app widgets, web pop-ups, WhatsApp, and more.
Real-Time Dashboards
Watch your NPS score update live. Track trends, compare segments, and identify at-risk customers instantly.
Smart Segmentation
Analyze NPS by product, region, customer lifecycle, plan tier, or any custom attribute.
Automated Follow-ups
Close the feedback loop automatically. Route detractors to support, prompt promoters for reviews.
150+ Integrations
Connect with your entire tech stack — CRMs, helpdesks, analytics tools, and communication platforms.
Enterprise Security
GDPR compliant. End-to-end encryption with SSO and role-based access.
Custom Branding
White-label surveys that match your brand. Custom domains, logos, colors, and personalized thank-you pages.
Insights That Drive Action
Stop drowning in data. Our AI-powered dashboards surface the insights that matter most.
- Track NPS trends over time with smart comparisons
- Segment by product, region, plan, or custom attributes
- AI detects themes and predicts churn risk automatically
- Get instant alerts when NPS dips below your threshold
NPS Score
Promoters
Passives
Detractors
NPS Benchmarks by Industry
Compare your NPS against industry averages to understand where you stand.
Source: Industry-wide NPS benchmark data aggregated from public surveys and Poper NPS customer data.
Reach Customers Everywhere
Deploy surveys across every touchpoint your customers use.
Embedded surveys
SMS
Text message
Web
Pop-up widgets
In-App
Native surveys
Chat surveys
Link
Shareable URLs
NPS vs CSAT vs CES: Which Metric?
Understanding the difference between customer experience metrics helps you choose the right one.
NPS
Net Promoter Score
Question Asked
"How likely are you to recommend us?"
Measures
Overall loyalty & growth potential
Best For
Strategic CX tracking, board reporting
Score Range
−100 to +100
CSAT
Customer Satisfaction
Question Asked
"How satisfied were you with X?"
Measures
Satisfaction with specific interactions
Best For
Post-interaction feedback, support quality
Score Range
0% to 100%
CES
Customer Effort Score
Question Asked
"How easy was it to accomplish X?"
Measures
Ease of doing business with you
Best For
Process optimization, UX improvement
Score Range
1 to 7 scale
NPS Best Practices
Follow these proven strategies to maximize your NPS program's impact.
Keep It Short
Ask the NPS question first, then one open-ended follow-up. Surveys under 2 minutes get 3x higher response rates.
Time It Right
Send relational NPS quarterly. Trigger transactional NPS 24-48 hours after key interactions for fresh, accurate feedback.
Close the Loop
Respond to detractors within 24 hours. Thank promoters and ask for referrals. Nurture passives with targeted offers.
Segment & Compare
Break down NPS by product, region, tenure, and plan tier. Averages hide problems — segmentation reveals them.
Track Trends, Not Snapshots
A single NPS score is meaningless. Track quarterly trends to understand whether your customer experience is improving.
Share Across the Org
NPS is not just a CX metric. Share insights with product, sales, and leadership to drive company-wide improvements.
Surveys for Every Industry
Purpose-built programs for your specific industry needs.
SaaS & Technology
Track product satisfaction, reduce churn, and identify upsell opportunities across your user base.
E-Commerce & Retail
Measure post-purchase satisfaction, optimize the shopping experience, and boost repeat purchases.
Healthcare
Improve patient experience scores, meet regulatory requirements, and build long-term patient loyalty.
Financial Services
Build trust and loyalty in banking, insurance, and fintech with relationship-based NPS programs.
Education
Measure student and parent satisfaction, improve enrollment retention, and enhance the learning experience.
Real Estate
Track buyer and seller satisfaction, generate referrals, and build a reputation-based growth engine.
Connects With Your Entire Stack
Sync NPS data with your CRM, helpdesk, analytics, and communication tools. Set up in minutes with no code.
200+ Ready-to-Use NPS Templates
Skip the blank page. Choose from professionally designed survey templates for every industry, channel, and use case.
SaaS Product NPS
Post-Purchase
Onboarding Flow
Support Ticket
Quarterly Review
Mobile App
Healthcare NPS
Banking NPS
Close the Loop Automatically
Turn every response into action. Poper NPS automatically routes detractors to support, triggers win-back campaigns, and alerts your team in real-time.
Detractor Alert
Instantly notify support when a detractor responds. Auto-create tickets in your helpdesk.
Passive Nurture
Trigger personalized campaigns to convert passives into promoters with targeted follow-ups.
Promoter Amplify
Automatically request reviews and referrals from your happiest customers at the perfect moment.
Automation Pipeline
3 active workflows
- 0-6Detractor12 triggered todayCreate Zendesk ticket + Slack alert
- 7-8Passive28 triggered todaySend nurture email sequence
- 9-10Promoter45 triggered todayRequest G2 review + referral link
3x Higher Response Rates
Smart delivery optimization, personalized survey timing, and AI-powered nudges help you collect 3x more responses than traditional tools.
Traditional Tools
Standard NPS
Poper NPS
NPS Across the Customer Journey
Measure sentiment at every touchpoint — from first impression to loyal advocate.
Awareness
Website visit survey
Onboarding
Post-signup Day 3
Adoption
Feature milestone
Retention
Quarterly check-in
Advocacy
Annual anniversary
Trusted by Teams Worldwide
From startups to Fortune 500, Poper NPS powers customer feedback programs at every scale.
190+
Countries
40+
Languages
99.99%
Uptime SLA
<50ms
Avg Latency
Enterprise Ready
GDPR compliant. SSO, SAML, RBAC, and dedicated infrastructure for organizations that need it.
What Our Customers Say
Don't just take our word for it — see why teams trust Poper for NPS and feedback.
This will definitely give 'Wisernotify' a run for its money because of many reasons.
I always ask myself why do popups and forms have to be so boring? Then comes along Poper with catchy, clean, original designs and a clean, intuitive UI and UX.
✅Granular controls!
✅Drag and drop ease on both desktop and mobile versions!
✅Decent editing features including overlays, graphics etc!
✅Many triggers including geo-location so someone in location A sees a pop-up tailored for him and someone in location B sees a pop-up tailored for her (love that)!
✅3-d like designs with art extending out of the main form element..wow!
✅Multi-step capability with breadcrumbs!
✅Deep analytics!
✅Printable reports!
✅Embedding!
✅Lead generation!
✅Team management!
✅Excellent customer service!
And the list continues.
Already sent a banner design for a client that 'wowed' them.
Plus, these guys just started.
Definitely upping my tier level on this one!
I very much like the team's vision so far.
Keep up the great work.
Highly recommend..give them a a try!
Poper has improved our website's user engagement! Since integrating Poper's personalized popups, we've seen a dramatic surge in conversions and user interactions. The platform's intuitive design makes creating and customizing popups a breeze, even for those with minimal tech skills. What truly sets Poper apart are its advanced targeting options, allowing us to reach the right audience at the perfect moment. 🎯 The detailed analytics provide invaluable insights that have helped us fine-tune our strategies and achieve even better results. 📊 Moreover, the support team is exceptional—always ready to assist with any questions or issues we encounter. It's rare to find a product that delivers on all fronts, but Poper does just that. Our engagement rates have skyrocketed, and our overall user experience has never been better. 🚀 I wholeheartedly recommend Poper to any business looking to enhance their website engagement and user experience. It’s an indispensable tool that has truly transformed how we connect with our audience. Thank you, Poper! 🙌🌟
Fantastic app and support team, they are very quick to help and provide a solution or improvement to their product. Highly recommended!
Poper has been a total lifesaver for our agency! As a digital marketing agency, we’re always juggling a million things at once. Poper has been a real game-changer in terms of streamlining our workflow and keeping track of all our clients’ campaigns.
The ability to track all our clients’ websites from one place is a total blessing. No more jumping between different dashboards and trying to piece together performance data. Poper gives us a crystal-clear view of how our popups and widgets are doing, and the analytics are super dope. We can see exactly what’s working and what’s not, and make adjustments on the fly.
The report generator is another killer feature. We can whip up custom reports in a jiffy and show our clients exactly how their campaigns are performing. It’s been a huge help in demonstrating the value we bring to the table.
Plus, Poper’s targeting capabilities are next level. We can create super-targeted campaigns that hit our audience right where it hurts. It’s like having a personal assistant that knows our clients better than they know themselves.
Overall, Poper has been a total win for Marketing Algorithm Architects. It’s saved us tons of time and helped us deliver even better results for our clients. If you’re looking for a popup and widget management tool that’s both powerful and easy to use, Poper is definitely worth checking out.
connecting with our audience is key. Poper has made it so much easier to engage visitors on our website. The AI-powered popups are simple to set up and incredibly effective. We’ve seen a real boost in engagement and conversions since using it. Highly recommend Poper for anyone looking to make their website more interactive!
As a finance blogger, Poper has been a game-changer. The targeted pop-ups and AI-driven features have helped me capture more leads and boost conversions without annoying my audience. It’s a must-have tool!
As a medical coder, I’m always looking for tools that can streamline my workflow and improve my efficiency. That’s why I was so excited to discover Pope. This innovative platform has been a game-changer for me and my team.
Here’s why I love Poper.ai:
- Customization: Poper allows me to create highly customized popups and widgets that perfectly match my website’s design and branding.
- Lead Generation: I’ve been able to significantly increase my lead generation by using Poper.ai to capture email addresses and offer valuable resources to visitors.
- Improved Engagement: My website’s engagement metrics have skyrocketed since implementing Poper.ai. Visitors are spending more time on my site and interacting with my content.
- Easy to Use: Poper.ai is incredibly user-friendly, even for someone who isn’t tech-savvy. I was able to set up my first popup in just a few minutes.
- Excellent Customer Support: The Poper.ai team has been incredibly helpful and responsive. They’ve always been quick to answer my questions and provide support.
Super! It's a great piece of software
I am very pleased with Poper.ai. It's a great piece of software. The editor has plenty of capabilities, of course, there is room for improvement, but the results are more than satisfactory. Greetings and I recommend it!
I'm very happy to have it
Great app, and great and fast support. Very happy to have it. For me a 10.
Calculate Your NPS Score
Enter your survey results below to instantly calculate your Net Promoter Score.
60% promoters, 15% detractors
Your Data is Safe With Us
Enterprise-grade security and compliance built into every layer of Poper NPS.
End-to-End Encryption
All data encrypted at rest and in transit with AES-256.
GDPR & CCPA
Full compliance with global data privacy regulations.
Role-Based Access
Granular permissions with SSO and SAML for enterprise.
