Free Survey Tool | Net Promoter Score Software - Poper
#1 Survey Platform by Poper

Measure Loyalty. Drive Growth.

Create, send, and analyze surveys across every channel. Turn feedback into action with AI-powered insights.

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Interactive Survey

How likely are you to recommend us to a friend?

Not likely at allExtremely likely
50,000+

Surveys Sent Daily

98%

Avg Response Rate

10M+

Responses Collected

4.6/5

G2 Rating

Trusted by 10,000+ companies worldwide

National Breast Cancer Foundation
Goldcast
The Adventure Project
Umbria Jazz
Know Your Mobile
Mobiroller
Helpmonks
Zixflow
Anabolic Health
Sabka Dentist
Razuna
Timetics
WowFreebies
SmallSmall
Gale Toyota
Leaktronics
Theatre in Chicago
Academie Digitale
Seedstock
Wow
Linkxar
Skills
Rugby Sport
Kraftix
Lamp
Steel
National Breast Cancer Foundation
Goldcast
The Adventure Project
Umbria Jazz
Know Your Mobile
Mobiroller
Helpmonks
Zixflow
Anabolic Health
Sabka Dentist
Razuna
Timetics
WowFreebies
SmallSmall
Gale Toyota
Leaktronics
Theatre in Chicago
Academie Digitale
Seedstock
Wow
Linkxar
Skills
Rugby Sport
Kraftix
Lamp
Steel
Learn About NPS

What is Net Promoter Score?

Net Promoter Score (NPS) is the gold standard metric for measuring customer loyalty and predicting business growth.

0-6

Detractors

Unhappy customers who can damage your brand through negative word-of-mouth.

7-8

Passives

Satisfied but indifferent customers vulnerable to competitive offerings.

9-10

Promoters

Loyal enthusiasts who fuel growth through referrals and repeat purchases.

The NPS Formula

NPS = % Promoters % Detractors

Score ranges from -100 to +100. Anything above 0 is good, above 50 is excellent, above 70 is world-class.

Simple 3-Step Process

How It Works

Go from zero to actionable NPS insights in minutes, not months.

01

Create Your Survey

Design beautiful surveys in seconds with AI. Customize branding, add follow-up questions, and set targeting rules.

02

Send Everywhere

Distribute across email, SMS, in-app, web, and WhatsApp. Smart scheduling ensures maximum response rates.

03

Act on Insights

AI analyzes every response. Get theme detection, churn prediction, and automated workflows to close the loop.

Powerful Features

Everything You Need to Master NPS

From survey creation to actionable insights, Poper NPS has every tool you need.

Most Popular

AI-Powered Analysis

Our AI automatically categorizes feedback, detects sentiment patterns, and surfaces actionable insights you would miss manually.

Sentiment AnalysisTheme DetectionChurn PredictionAuto-Categorize

Multi-Channel Distribution

Reach customers everywhere — email, SMS, in-app widgets, web pop-ups, WhatsApp, and more.

Real-Time Dashboards

Watch your NPS score update live. Track trends, compare segments, and identify at-risk customers instantly.

Smart Segmentation

Analyze NPS by product, region, customer lifecycle, plan tier, or any custom attribute.

Automated Follow-ups

Close the feedback loop automatically. Route detractors to support, prompt promoters for reviews.

150+ Integrations

Connect with your entire tech stack — CRMs, helpdesks, analytics tools, and communication platforms.

Enterprise Security

GDPR compliant. End-to-end encryption with SSO and role-based access.

Custom Branding

White-label surveys that match your brand. Custom domains, logos, colors, and personalized thank-you pages.

Real-Time Analytics

Insights That Drive Action

Stop drowning in data. Our AI-powered dashboards surface the insights that matter most.

  • Track NPS trends over time with smart comparisons
  • Segment by product, region, plan, or custom attributes
  • AI detects themes and predicts churn risk automatically
  • Get instant alerts when NPS dips below your threshold
Poper NPS Dashboard

NPS Score

72+8

Promoters

68%+5%

Passives

22%-2%

Detractors

10%-3%
NPS Trend
JanFebMarAprMayJunJulAugSepOctNovDec
Industry Benchmarks

NPS Benchmarks by Industry

Compare your NPS against industry averages to understand where you stand.

SaaS / Technology
41
E-Commerce / Retail
62
Healthcare
38
Financial Services
44
Hospitality / Travel
53
Education
55
Insurance
35
Telecommunications
31

Source: Industry-wide NPS benchmark data aggregated from public surveys and Poper NPS customer data.

Multi-Channel Distribution

Reach Customers Everywhere

Deploy surveys across every touchpoint your customers use.

Email

Embedded surveys

SMS

Text message

Web

Pop-up widgets

In-App

Native surveys

WhatsApp

Chat surveys

Link

Shareable URLs

Metric Comparison

NPS vs CSAT vs CES: Which Metric?

Understanding the difference between customer experience metrics helps you choose the right one.

Recommended

NPS

Net Promoter Score

Question Asked

"How likely are you to recommend us?"

Measures

Overall loyalty & growth potential

Best For

Strategic CX tracking, board reporting

Score Range

−100 to +100

CSAT

Customer Satisfaction

Question Asked

"How satisfied were you with X?"

Measures

Satisfaction with specific interactions

Best For

Post-interaction feedback, support quality

Score Range

0% to 100%

CES

Customer Effort Score

Question Asked

"How easy was it to accomplish X?"

Measures

Ease of doing business with you

Best For

Process optimization, UX improvement

Score Range

1 to 7 scale

Best Practices

NPS Best Practices

Follow these proven strategies to maximize your NPS program's impact.

Keep It Short

Ask the NPS question first, then one open-ended follow-up. Surveys under 2 minutes get 3x higher response rates.

Time It Right

Send relational NPS quarterly. Trigger transactional NPS 24-48 hours after key interactions for fresh, accurate feedback.

Close the Loop

Respond to detractors within 24 hours. Thank promoters and ask for referrals. Nurture passives with targeted offers.

Segment & Compare

Break down NPS by product, region, tenure, and plan tier. Averages hide problems — segmentation reveals them.

Track Trends, Not Snapshots

A single NPS score is meaningless. Track quarterly trends to understand whether your customer experience is improving.

Share Across the Org

NPS is not just a CX metric. Share insights with product, sales, and leadership to drive company-wide improvements.

Industry Solutions

Surveys for Every Industry

Purpose-built programs for your specific industry needs.

SaaS & Technology

Track product satisfaction, reduce churn, and identify upsell opportunities across your user base.

E-Commerce & Retail

Measure post-purchase satisfaction, optimize the shopping experience, and boost repeat purchases.

Healthcare

Improve patient experience scores, meet regulatory requirements, and build long-term patient loyalty.

Financial Services

Build trust and loyalty in banking, insurance, and fintech with relationship-based NPS programs.

Education

Measure student and parent satisfaction, improve enrollment retention, and enhance the learning experience.

Real Estate

Track buyer and seller satisfaction, generate referrals, and build a reputation-based growth engine.

150+ Integrations

Connects With Your Entire Stack

Sync NPS data with your CRM, helpdesk, analytics, and communication tools. Set up in minutes with no code.

CRM
Hu
HubSpot
Sa
Salesforce
Pi
Pipedrive
Zo
Zoho
Communication
Sl
Slack
Te
Teams
Di
Discord
Em
Email
Support
Ze
Zendesk
In
Intercom
Fr
Freshdesk
He
HelpScout
Analytics
Se
Segment
Mi
Mixpanel
Am
Amplitude
GA
GA4
Automation
Za
Zapier
Ma
Make
n8
n8n
We
Webhooks
E-Commerce
Sh
Shopify
St
Stripe
Wo
WooComm
Bi
BigComm
150+Integrations
2 minAvg Setup
0Code Required
Template Gallery

200+ Ready-to-Use NPS Templates

Skip the blank page. Choose from professionally designed survey templates for every industry, channel, and use case.

2.4k uses
Software

SaaS Product NPS

5.1k uses
E-Commerce

Post-Purchase

3.8k uses
Customer Success

Onboarding Flow

1.9k uses
Service

Support Ticket

4.2k uses
Enterprise

Quarterly Review

6.7k uses
In-App

Mobile App

1.5k uses
Healthcare

Healthcare NPS

3.3k uses
Finance

Banking NPS

Explore all 200+ templates across 15 industries

AI Feedback Loop

Close the Loop Automatically

Turn every response into action. Poper NPS automatically routes detractors to support, triggers win-back campaigns, and alerts your team in real-time.

  • Detractor Alert

    Instantly notify support when a detractor responds. Auto-create tickets in your helpdesk.

  • Passive Nurture

    Trigger personalized campaigns to convert passives into promoters with targeted follow-ups.

  • Promoter Amplify

    Automatically request reviews and referrals from your happiest customers at the perfect moment.

Automation Pipeline

3 active workflows

Live
  • 0-6Detractor
    12 triggered today
    Create Zendesk ticket + Slack alert
  • 7-8Passive
    28 triggered today
    Send nurture email sequence
  • 9-10Promoter
    45 triggered today
    Request G2 review + referral link
Proven Results

3x Higher Response Rates

Smart delivery optimization, personalized survey timing, and AI-powered nudges help you collect 3x more responses than traditional tools.

😐
12%

Traditional Tools

🙂
24%

Standard NPS

RECOMMENDED
🚀
48%

Poper NPS

Journey Mapping

NPS Across the Customer Journey

Measure sentiment at every touchpoint — from first impression to loyal advocate.

Awareness

+15

Website visit survey

Onboarding

+42

Post-signup Day 3

Adoption

+58

Feature milestone

Retention

+71

Quarterly check-in

Advocacy

+85

Annual anniversary

Global Scale

Trusted by Teams Worldwide

From startups to Fortune 500, Poper NPS powers customer feedback programs at every scale.

190+

Countries

40+

Languages

99.99%

Uptime SLA

<50ms

Avg Latency

Enterprise Ready

GDPR compliant. SSO, SAML, RBAC, and dedicated infrastructure for organizations that need it.

SOC 2GDPRHIPAASSOSAML

What Our Customers Say

Don't just take our word for it — see why teams trust Poper for NPS and feedback.

This will definitely give 'Wisernotify' a run for its money because of many reasons.


I always ask myself why do popups and forms have to be so boring? Then comes along Poper with catchy, clean, original designs and a clean, intuitive UI and UX.

✅Granular controls!

✅Drag and drop ease on both desktop and mobile versions!

✅Decent editing features including overlays, graphics etc!

✅Many triggers including geo-location so someone in location A sees a pop-up tailored for him and someone in location B sees a pop-up tailored for her (love that)!

✅3-d like designs with art extending out of the main form element..wow!

✅Multi-step capability with breadcrumbs!

✅Deep analytics!

✅Printable reports!

✅Embedding!

✅Lead generation!

✅Team management!

✅Excellent customer service!

And the list continues.

Already sent a banner design for a client that 'wowed' them.

Plus, these guys just started.

Definitely upping my tier level on this one!

I very much like the team's vision so far.

Keep up the great work.

Highly recommend..give them a a try!

0e95199a5b6a48688ccc80b8a7470848
0e95199a5b6a48688ccc80b8a7470848

Poper has improved our website's user engagement! Since integrating Poper's personalized popups, we've seen a dramatic surge in conversions and user interactions. The platform's intuitive design makes creating and customizing popups a breeze, even for those with minimal tech skills. What truly sets Poper apart are its advanced targeting options, allowing us to reach the right audience at the perfect moment. 🎯 The detailed analytics provide invaluable insights that have helped us fine-tune our strategies and achieve even better results. 📊 Moreover, the support team is exceptional—always ready to assist with any questions or issues we encounter. It's rare to find a product that delivers on all fronts, but Poper does just that. Our engagement rates have skyrocketed, and our overall user experience has never been better. 🚀 I wholeheartedly recommend Poper to any business looking to enhance their website engagement and user experience. It’s an indispensable tool that has truly transformed how we connect with our audience. Thank you, Poper! 🙌🌟

Jayson Ang
Jayson Ang
Singapore Property Swapper

Fantastic app and support team, they are very quick to help and provide a solution or improvement to their product. Highly recommended!

Alex
Alex
AH

Poper has been a total lifesaver for our agency! As a digital marketing agency, we’re always juggling a million things at once. Poper has been a real game-changer in terms of streamlining our workflow and keeping track of all our clients’ campaigns.

The ability to track all our clients’ websites from one place is a total blessing. No more jumping between different dashboards and trying to piece together performance data. Poper gives us a crystal-clear view of how our popups and widgets are doing, and the analytics are super dope. We can see exactly what’s working and what’s not, and make adjustments on the fly.

The report generator is another killer feature. We can whip up custom reports in a jiffy and show our clients exactly how their campaigns are performing. It’s been a huge help in demonstrating the value we bring to the table.

Plus, Poper’s targeting capabilities are next level. We can create super-targeted campaigns that hit our audience right where it hurts. It’s like having a personal assistant that knows our clients better than they know themselves.

Overall, Poper has been a total win for Marketing Algorithm Architects. It’s saved us tons of time and helped us deliver even better results for our clients. If you’re looking for a popup and widget management tool that’s both powerful and easy to use, Poper is definitely worth checking out.

Idris Basir
Idris Basir
Source

connecting with our audience is key. Poper has made it so much easier to engage visitors on our website. The AI-powered popups are simple to set up and incredibly effective. We’ve seen a real boost in engagement and conversions since using it. Highly recommend Poper for anyone looking to make their website more interactive!

Jodie Henriquez
Jodie Henriquez
Source

As a finance blogger, Poper has been a game-changer. The targeted pop-ups and AI-driven features have helped me capture more leads and boost conversions without annoying my audience. It’s a must-have tool!

Leroy Summer
Leroy Summer
Source

As a medical coder, I’m always looking for tools that can streamline my workflow and improve my efficiency. That’s why I was so excited to discover Pope. This innovative platform has been a game-changer for me and my team.

Here’s why I love Poper.ai:

  • Customization: Poper allows me to create highly customized popups and widgets that perfectly match my website’s design and branding.
  • Lead Generation: I’ve been able to significantly increase my lead generation by using Poper.ai to capture email addresses and offer valuable resources to visitors.
  • Improved Engagement: My website’s engagement metrics have skyrocketed since implementing Poper.ai. Visitors are spending more time on my site and interacting with my content.
  • Easy to Use: Poper.ai is incredibly user-friendly, even for someone who isn’t tech-savvy. I was able to set up my first popup in just a few minutes.
  • Excellent Customer Support: The Poper.ai team has been incredibly helpful and responsive. They’ve always been quick to answer my questions and provide support.
Ken
Ken
Source

Super! It's a great piece of software

I am very pleased with Poper.ai. It's a great piece of software. The editor has plenty of capabilities, of course, there is room for improvement, but the results are more than satisfactory. Greetings and I recommend it!

Miron
Miron

I'm very happy to have it

Great app, and great and fast support. Very happy to have it. For me a 10.

Gonzalo_BibliotecaOnline
Gonzalo_BibliotecaOnline
Free NPS Calculator

Calculate Your NPS Score

Enter your survey results below to instantly calculate your Net Promoter Score.

Promoters (9-10)60
Passives (7-8)25
Detractors (0-6)15
Total Responses100
45NPS Score
Great

60% promoters, 15% detractors

PromotersPassivesDetractors
Enterprise Security

Your Data is Safe With Us

Enterprise-grade security and compliance built into every layer of Poper NPS.

End-to-End Encryption

All data encrypted at rest and in transit with AES-256.

GDPR & CCPA

Full compliance with global data privacy regulations.

Role-Based Access

Granular permissions with SSO and SAML for enterprise.

Simple, Transparent Pricing

Start for free, upgrade when you need power.

Starter

$19/mo
  • 50k Pageviews
  • 500 AI Credits
  • 1 website
  • 5 active campaigns
  • Create using AI
  • No A/B Testing

Pro

$49/mo
  • 200k Pageviews
  • 2,000 AI Credits
  • 10 websites
  • Unlimited campaigns
  • Create using AI
  • A/B Testing & Auto-optimization

Business

$99/mo
  • 1M+ Pageviews
  • 5,000 AI Credits
  • Unlimited websites
  • Unlimited campaigns
  • Create using AI
  • AI Automated A/B Testing
FAQ

Frequently Asked Questions

Ready to Understand Your Customers Better?

Join 10,000+ companies using Poper NPS to measure loyalty, reduce churn, and grow revenue.

GDPR Compliant 2 min setup