Measure Loyalty. Drive Growth.
Create, send, and analyze NPS surveys across every channel. Turn feedback into action with AI-powered insights.
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Interactive NPS Survey
How likely are you to recommend us to a friend?
Surveys Sent Daily
Avg Response Rate
Responses Collected
G2 Rating
Trusted by 10,000+ companies worldwide
What is Net Promoter Score?
Net Promoter Score (NPS) is the gold standard metric for measuring customer loyalty and predicting business growth.
Detractors
Unhappy customers who can damage your brand through negative word-of-mouth.
Passives
Satisfied but indifferent customers vulnerable to competitive offerings.
Promoters
Loyal enthusiasts who fuel growth through referrals and repeat purchases.
The NPS Formula
NPS = % Promoters − % Detractors
Score ranges from -100 to +100. Anything above 0 is good, above 50 is excellent, above 70 is world-class.
How It Works
Go from zero to actionable NPS insights in minutes, not months.
Create Your Survey
Design beautiful NPS surveys in seconds with AI. Customize branding, add follow-up questions, and set targeting rules.
Send Everywhere
Distribute across email, SMS, in-app, web, and WhatsApp. Smart scheduling ensures maximum response rates.
Act on Insights
AI analyzes every response. Get theme detection, churn prediction, and automated workflows to close the loop.
Everything You Need to Master NPS
From survey creation to actionable insights, Poper NPS has every tool you need.
AI-Powered Analysis
Our AI automatically categorizes feedback, detects sentiment patterns, and surfaces actionable insights you would miss manually.
Multi-Channel Distribution
Reach customers everywhere — email, SMS, in-app widgets, web pop-ups, WhatsApp, and more.
Real-Time Dashboards
Watch your NPS score update live. Track trends, compare segments, and identify at-risk customers instantly.
Smart Segmentation
Analyze NPS by product, region, customer lifecycle, plan tier, or any custom attribute.
Automated Follow-ups
Close the feedback loop automatically. Route detractors to support, prompt promoters for reviews.
150+ Integrations
Connect with your entire tech stack — CRMs, helpdesks, analytics tools, and communication platforms.
Enterprise Security
GDPR compliant. End-to-end encryption with SSO and role-based access.
Custom Branding
White-label surveys that match your brand. Custom domains, logos, colors, and personalized thank-you pages.
Insights That Drive Action
Stop drowning in data. Our AI-powered dashboards surface the insights that matter most.
- Track NPS trends over time with smart comparisons
- Segment by product, region, plan, or custom attributes
- AI detects themes and predicts churn risk automatically
- Get instant alerts when NPS dips below your threshold
NPS Score
Promoters
Passives
Detractors
NPS Benchmarks by Industry
Compare your NPS against industry averages to understand where you stand.
Source: Industry-wide NPS benchmark data aggregated from public surveys and Poper NPS customer data.
Reach Customers Everywhere
Deploy NPS surveys across every touchpoint your customers use.
Embedded surveys
SMS
Text message
Web
Pop-up widgets
In-App
Native surveys
Chat surveys
Link
Shareable URLs
NPS vs CSAT vs CES: Which Metric?
Understanding the difference between customer experience metrics helps you choose the right one.
NPS
Net Promoter Score
Question Asked
"How likely are you to recommend us?"
Measures
Overall loyalty & growth potential
Best For
Strategic CX tracking, board reporting
Score Range
−100 to +100
CSAT
Customer Satisfaction
Question Asked
"How satisfied were you with X?"
Measures
Satisfaction with specific interactions
Best For
Post-interaction feedback, support quality
Score Range
0% to 100%
CES
Customer Effort Score
Question Asked
"How easy was it to accomplish X?"
Measures
Ease of doing business with you
Best For
Process optimization, UX improvement
Score Range
1 to 7 scale
NPS Best Practices
Follow these proven strategies to maximize your NPS program's impact.
Keep It Short
Ask the NPS question first, then one open-ended follow-up. Surveys under 2 minutes get 3x higher response rates.
Time It Right
Send relational NPS quarterly. Trigger transactional NPS 24-48 hours after key interactions for fresh, accurate feedback.
Close the Loop
Respond to detractors within 24 hours. Thank promoters and ask for referrals. Nurture passives with targeted offers.
Segment & Compare
Break down NPS by product, region, tenure, and plan tier. Averages hide problems — segmentation reveals them.
Track Trends, Not Snapshots
A single NPS score is meaningless. Track quarterly trends to understand whether your customer experience is improving.
Share Across the Org
NPS is not just a CX metric. Share insights with product, sales, and leadership to drive company-wide improvements.
NPS Surveys for Every Industry
Purpose-built NPS programs for your specific industry needs.
SaaS & Technology
Track product satisfaction, reduce churn, and identify upsell opportunities across your user base.
E-Commerce & Retail
Measure post-purchase satisfaction, optimize the shopping experience, and boost repeat purchases.
Healthcare
Improve patient experience scores, meet regulatory requirements, and build long-term patient loyalty.
Financial Services
Build trust and loyalty in banking, insurance, and fintech with relationship-based NPS programs.
Education
Measure student and parent satisfaction, improve enrollment retention, and enhance the learning experience.
Real Estate
Track buyer and seller satisfaction, generate referrals, and build a reputation-based growth engine.
Connects With Your Entire Stack
Sync NPS data with your CRM, helpdesk, analytics, and communication tools. Set up in minutes with no code.
200+ Ready-to-Use NPS Templates
Skip the blank page. Choose from professionally designed NPS survey templates for every industry, channel, and use case.
SaaS Product NPS
Post-Purchase
Onboarding Flow
Support Ticket
Quarterly Review
Mobile App
Healthcare NPS
Banking NPS
Close the Loop Automatically
Turn every response into action. Poper NPS automatically routes detractors to support, triggers win-back campaigns, and alerts your team in real-time.
Detractor Alert
Instantly notify support when a detractor responds. Auto-create tickets in your helpdesk.
Passive Nurture
Trigger personalized campaigns to convert passives into promoters with targeted follow-ups.
Promoter Amplify
Automatically request reviews and referrals from your happiest customers at the perfect moment.
Automation Pipeline
3 active workflows
- 0-6Detractor12 triggered todayCreate Zendesk ticket + Slack alert
- 7-8Passive28 triggered todaySend nurture email sequence
- 9-10Promoter45 triggered todayRequest G2 review + referral link
3x Higher Response Rates
Smart delivery optimization, personalized survey timing, and AI-powered nudges help you collect 3x more responses than traditional tools.
Traditional Tools
Standard NPS
Poper NPS
NPS Across the Customer Journey
Measure sentiment at every touchpoint — from first impression to loyal advocate.
Awareness
Website visit survey
Onboarding
Post-signup Day 3
Adoption
Feature milestone
Retention
Quarterly check-in
Advocacy
Annual anniversary
Trusted by Teams Worldwide
From startups to Fortune 500, Poper NPS powers customer feedback programs at every scale.
190+
Countries
40+
Languages
99.99%
Uptime SLA
<50ms
Avg Latency
Enterprise Ready
GDPR compliant. SSO, SAML, RBAC, and dedicated infrastructure for organizations that need it.
What Our Customers Say
Don't just take our word for it — see why teams trust Poper for NPS and feedback.
Calculate Your NPS Score
Enter your survey results below to instantly calculate your Net Promoter Score.
60% promoters, 15% detractors
Your Data is Safe With Us
Enterprise-grade security and compliance built into every layer of Poper NPS.
End-to-End Encryption
All data encrypted at rest and in transit with AES-256.
GDPR & CCPA
Full compliance with global data privacy regulations.
Role-Based Access
Granular permissions with SSO and SAML for enterprise.